Question 1

Where are your properties located?

Accepted Answer

Our homes are located across New York City — Manhattan, Brooklyn, and Queens — plus Los Angeles, Palm Springs, and the Pocono Mountains. Each listing shows its exact neighborhood so you know just where you're staying.

Question 2

What's included in every stay?

Accepted Answer

Every home comes fully furnished with high-speed Wi-Fi, a fully equipped kitchen, and fresh linens and towels — set up for everything from a quick visit to a long-term stay. Check-in instructions are sent before your arrival.

Question 3

Do you offer monthly or extended stays?

Accepted Answer

Yes. Many of our homes are set up for stays of 30 nights or more, and we regularly host travel nurses, corporate relocations, and other extended visits. Minimum stay lengths vary by property and show automatically when you select your dates.

Question 4

Why book direct instead of through other platforms?

Accepted Answer

Booking direct gets you our best available rates with no platform service fees, plus a direct line to the team that actually manages every home — faster answers, better service, and real accountability.

Question 5

What are the check-in and check-out times?

Accepted Answer

Times vary slightly by property and are listed on each home's page and in your booking confirmation. If you need an early check-in or late check-out, message us — we'll accommodate whenever the calendar allows.

Question 6

Are pets allowed?

Accepted Answer

Pet policies vary by home. Check the listing details for the property you're interested in, or contact us before booking and we'll point you to a pet-friendly option.

Question 7

How do I get help during my stay?

Accepted Answer

Reach us anytime through the Contact page or by replying to your booking confirmation. Our team manages every home directly, so questions go straight to the people who can fix things fast.

Frequently Asked Questions

Questions Before You Book